Service and Policies FAQ


Looking to Book an Appointment? 
Check the Menu Tab and Select Book A Service please see all options to book Eyelash Extensions, Facial Services, and Eyebrow or Waxing Services. All appointment require a non refundable $25 deposit and valid card on file. Our Service Menu tab can provide more details on each service option, please take time to review if you have questions about which option is best for you.

What are your Grace Periods/Tardiness Policies?
There a 10 mins grace period for each appointment. At 10 mins we will attempt to contact you via text or phone call failure to respond or arrive to the appointment within 15 mins of original scheduled time will result in a cancellation, while any and all deposits will be forfeited, as well you may be subject to Late Cancellation/Late Reschedule or No Call No Show fee. 
Wax appointments ei: Lip/Chin/Brow Wax services are cancelled after 10 min grace period has expired, no extra time is provided to these types of appointments.  

What are your Cancellation/Reschedule or No Call No Show Policies?
Any cancellations or reschedules must be made at least 24 hours appointment, (even if the appointment is scheduled within or under 24hrs.) In the case, that an appointment needs to be cancelled/rescheduled within 24 hrs of the original appointment it would considered a late cancellation or late reschedule and are subject to a fee of $15.50. These fee is not apart of the original deposit. Each appointment is permitted to be rescheduled once. 
-No Call/No Show clients will have the same grace period explained above, failure to respond or arrive within 15 mins the original appointment will be cause to consider your appointment No Call/No Show. This will result in being subject to No Call/No Show fee which can be 50% of remaining balance or $50 whichever is greater and forfeiting any deposits made, in addition client will be banned for securing any future appointments online.

Where We are Located? 
Essex County in East Orange, NJ. Our exact address is provided only through your confirmation and reminder email details once your have booked and confirmed your appointment online.  

Looking For Client Photos And Videos?
Check out our Instagram at @Shay.RicardEsthetics  

Are we able to purchase skin care products? 
Yes, professional grade products are available at the appointment along with a full skin consultation after you service or through a virtual consultation. 

How Long Does Shipment Take ? 
All packages ship from Northern New Jersey area. All orders take 1-7 days to process, and for shipping information to be updated and provided. Shipping process takes from 2-10 business days. If 7 days have passed and you haven't received a shipping update please reach out to us at sales@lashedbyshay.com
Pick Ups are also available daily locally in the Essex County NJ Area .

How Can I Communicate With Customer Service? 
To Contact Us Email Us at Sales@lashedbyshay.com. Or via phone call or text at (862) 621-9243.